To use subdream as a business, you must:
Create an account using OAuth authentication
Maintain the security of your account credentials
You are responsible for all activities under your account.
To continue using subdream as a business, you must:
Provide accurate business and contact information
Keep your account information up to date
You are responsible for all activities under your account.
Our payment services include:
One-time payment processing
Subscription management
Payment template creation
Automated payment tracking
All payment processing is handled through Stripe's secure infrastructure.
You can request to delete your data by contacting us at support@subdream.io.
subdream does not tolerate abuse of our platform. If you believe payment methods are being abused, contact us at support@subdream.io
A thorough investigation will be conducted, and if the evidence is sufficient, the payment method will be disabled. The business will be notified of the abuse and the payment method will be disabled.
If the business and/or business owner are found to be in violation, they may be banned from subdream.
Please provide as much detail as possible when reporting abuse, preferrably with screenshots, videos, signed documents, or other evidence of a breach of contract or abuse.
Our fee structure includes:
Standard processing fees for transactions
Additional fees for refundable payments
Bank transfer fees where applicable
All fees are transparently displayed before payment processing.
Refunds are available for refundable payments within 3 months of the transaction.
Non-refundable payments will be clearly marked during the checkout process.
Business owners using subdream can decide whether or not payments and deposits are refundable. Both the customer and business owner are responsible for understanding and communicating the refund policies for that business and specific payments.
Please note that processing fees are non-refundable. This policy is essential for our business operations, as allowing refunds on processing fees would result in significant financial loss. This follows Stripe's policy on this topic. For more information on this policy, please refer to this Stripe support question.
When a customer files a dispute (chargeback) with their bank:
The business will be notified immediately and given the opportunity to respond with evidence.
If a dispute is lost, the disputed amount must be repaid to subdream.
For lost disputes, we will first attempt to recover funds from the business's connected account.
If insufficient funds are available in the connected account, we will attempt to charge the payment method on file.
Multiple repayment attempts may be made if initial attempts fail.
Businesses are responsible for maintaining sufficient funds or valid payment methods to cover potential dispute losses.
Failure to repay dispute amounts may result in account suspension or legal action.
To process payments, businesses must:
Complete Stripe account verification
Provide valid business documentation
Maintain accurate business information
subdream guarantees that all payments are processed securely and efficiently.
subdream cannot guarantee that all customers will provide valid payment methods. in this case, subdream will attempt to charge the payment method on file.
if the payment method is invalid or the charge fails for other reasons, the business will be notified.
for some failures, (e.g. insufficient funds) we will attempt to charge the payment method on file again, up to 3 times. After each attempt, both the business and customer will be notified of the result.
we strongly encourage that businesses using subdream perform their own due diligence before servicing customers. this can be done by requesting a deposit through subdream.